Privacy Policy
Last Updated: [Current Date - e.g., June 11, 2025]
At Solar-Gen, we are committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.solargen.com, interact with us, or use our services.
1. Information We Collect
We may collect personal information from you in various ways, including:
- Information You Provide Directly:
- Contact Information: Name, email address, phone number, physical address (when you request a quote, fill out a contact form, or sign up for newsletters).
- Project Information: Details about your property, energy consumption, and specific solar needs (when you request a solar assessment or project proposal).
- Communication Content: Any information you provide when you communicate with us via email, phone, or online chat.
- Information Collected Automatically (via Website Usage):
- Usage Data: Information about how you access and use the website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Our Services: To respond to your inquiries, provide quotes, schedule consultations, and manage your solar installation projects.
- To Improve Our Website and Services: To analyze website usage, understand user preferences, and develop new features or improve existing ones.
- To Communicate With You: To send you updates, newsletters, marketing materials (if you opt-in), and important service-related notices.
- For Marketing and Promotion: To inform you about our products, services, and promotions that may be of interest to you (you can opt-out at any time).
- For Security and Fraud Prevention: To protect our website, services, and users from fraudulent or unauthorized activities.
- To Comply with Legal Obligations: To meet our legal and regulatory requirements.
3. Disclosure of Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who perform functions on our behalf (e.g., website hosting, analytics, CRM software, payment processing, installation partners). These providers are contractually obligated to protect your information and use it only for the purposes for which it was provided.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights (ARCO Rights in Mexico)
Under Mexican law (LFPDPPP), you have certain rights regarding your personal data. These are often referred to as "ARCO" rights:
- Access: You have the right to know what personal data we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Cancellation: You have the right to request the deletion of your personal data when its use is no longer necessary or relevant for the purposes for which it was collected.
- Opposition You have the right to object to the processing of your personal data for specific purposes.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law.
6. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: sales@solar-gen.com
- Phone: 998 337 2902 - 984 534 8914